01
Problem-gambling support
Confidential counselling for anyone whose gambling has become harmful or hard to control - from early concern through to active recovery.
What we offer
Services that meet you where you are
Every call is different. Our counsellors are trained to respond to the situation in front of them - from a quiet question to an acute crisis.
02
Family & concerned others
Practical support for partners, parents, adult children and friends affected by someone else's gambling. Boundaries, finances, and self-care.
03
Windfall & lottery winners
A confidential space for those navigating a sudden, life-changing win - pressure from others, decisions to defer, who to trust.
04
Crisis & safety
Calm, trained response to acute distress or suicidal thinking, with warm hand-overs to SADAG, the Suicide Crisis Helpline, or SAPS where required.
05
Debt & financial distress
Guidance on stabilising the immediate financial situation and referrals to reputable debt counsellors and financial advisors.
06
Self-exclusion guidance
Step-by-step help with the national and operator-level self-exclusion processes available in South Africa.
07
Web chat
For callers who prefer not to speak aloud, structured text-based conversations with the same trained counsellors.
08
Structured follow-up
Scheduled check-in calls after a first conversation - because the second week is often harder than the first.
09
Employer & EAP referrals
A confidential pathway for HR, EAP providers and line managers to refer affected employees with consent.
Confidentiality you can rely on
We are POPIA-compliant. Personal information is used only to support you and is never sold, shared with operators, or used for marketing. Anonymous calls are welcome.