How it works
A call you can plan, not perform
Many callers tell us they rehearsed what to say for days before picking up the phone. They do not need to. Here is what actually happens.
1. The patron calls
Toll-free from any South African network. We answer 7 days a week. The caller does not need to give their real name.
2. We listen
Your counsellor introduces themselves, briefly explains confidentiality, and then hands the conversation back to the caller. There is no script the caller needs to follow.
3. We map the moment together
If it is helpful, we use a short, validated screening tool. If the caller is already in crisis, we slow down and stabilise first, the assessment can wait.
4. We agree a next step
Sometimes that is another call. Sometimes a warm referral to a local clinician or to SADAG. Sometimes a single, honest conversation, and that is enough.