Responsible Play
Helpline
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Frequently asked
Questions, answered plainly.
If your question isn't here, please
get in touch
.
Is the helpline really free to patrons?
Yes. For patrons of operators we partner with, the counselling service is free at the point of use. The operator covers the cost as part of their responsible-gambling programme.
Is the call confidential?
Do I have to be the person gambling?
What if I don't speak English well?
Will my information be shared with my gambling operator?
What happens if I'm in immediate danger?
Can I just have one call, or does this have to be ongoing?
I won the lottery. Why would I call you?