Regulatory mandate
Operators are generally expected to provide accessible, professionally-staffed problem-gambling support as part of their licence conditions and Provincial Gambling Board obligations.
B2B Compliance Partner · Licensed SA Operators
Protect Your Licence. Lower Your Liability. Care For Your Players.
Transform your mandatory duty of care into an elite, outsourced wellness asset. We provide South African casinos and digital betting operators with a white-label, POPIA-compliant helpline staffed by HPCSA- and SACSSP-registered clinical experts. Protect your brand and your players.
- National Gambling Act aligned
- HPCSA & SACSSP registered
- POPIA-compliant
- B-BBEE Level 1
Persons depicted are models for illustrative purposes only; they are not patients or service users of Therapy On The Go.
Built for South Africa's licensed gambling operators and boards.
The compliance reality
Responsible-gambling obligations are no longer a poster on the wall
Across the National Gambling Act framework and Provincial Gambling Board codes, operators are generally expected to do more than display a referral number. Regulators, ESG raters and the courts increasingly look for documented, clinical responses to patron harm.
Civil liability exposure
Where harm to patrons or families can be traced to inadequate responsible-gambling measures, civil claims and reputational damage tend to follow.
Audit & ESG scrutiny
National and Provincial Gambling Boards, institutional investors and ESG ratings agencies increasingly ask for documented, clinical evidence - not a poster on the wall.
Persons depicted are models for illustrative purposes only; they are not patients or service users of Therapy On The Go.
How we solve your compliance burden
Clinical infrastructure, not a script-reading call centre
We operate a registered clinical practice - not an outsourced BPO. That distinction is what makes our service defensible in a regulator review or a civil action.
Registered clinicians
Every line is answered by HPCSA- or SACSSP-registered counsellors - never an unregulated call-centre agent.
Evidence-based practice
Motivational Interviewing, brief intervention, trauma-aware care, and Columbia C-SSRS for suicide-risk screening.
POPIA by design
Caller data is processed under a clear operator data agreement; PII is never returned to the operator.
SA-resident data
All clinical records, recordings and reports are stored on infrastructure resident in the Republic of South Africa.
Our SA clinical call centre
A real, South African-staffed clinical operation
Below is our actual operations floor. Every line is answered by a registered counsellor on infrastructure resident in South Africa.
Persons depicted are models for illustrative purposes only; they are not patients or service users of Therapy On The Go.
The intervention pipeline
Four steps. Every patron. Every flag.
A predictable, auditable journey - from operator trigger to compliance-grade evidence.
- 01
Flag
Operator triggers - self-exclusion request, deposit-velocity flag, RG keyword, manager referral or patron self-disclosure - surface a patron in need.
- 02
Hot-transfer / Signpost
Warm-transfer to our clinical line, or a branded signpost via SMS, in-app or retail print, depending on tier.
- 03
Confidential clinical care
Registered counsellor conducts intake, risk screening, brief intervention and a structured follow-up plan.
- 04
Auditable compliance evidence
Operator receives monthly de-identified clinical activity reporting, sufficient for regulator submissions and internal audit.
Commercial & ESG benefits
A clinical helpline is also a commercial instrument
The right responsible-gambling partner protects your licence, your boardroom reputation and your civil exposure - while strengthening your ESG narrative.
Licence protection
Frictionless responses to Gambling Board queries with documented clinical activity.
ESG uplift
Demonstrable Social pillar performance for ratings agencies and institutional investors.
Mitigated civil liability
A documented, clinical duty-of-care pathway materially strengthens your position in the event of complaint or claim.
Staff training
Frontline, floor-manager and digital-CX training in identifying and escalating problem gambling, included in higher tiers.
Persons depicted are models for illustrative purposes only; they are not patients or service users of Therapy On The Go.
Persons depicted are models for illustrative purposes only; they are not patients or service users of Therapy On The Go.
Benefits to patrons
Care your players will actually use
The helpline only protects the operator if patrons engage. We design every touch-point - language, tone, access - for dignity and uptake.
24/7, zero-cost access
A free national line - patrons and their families reach a registered clinician at any hour, on any day.
Pathway to reintegration
Structured follow-up, self-exclusion guidance, and referral into longer-term care where indicated.
Whole-circle support
Partners, parents and adult children of affected players are supported, not just the patron.
Dignified care
No moralising, no judgement - calm, evidence-based clinical conversation.
B2B partnership pricing
Three tiers. One clinical standard.
Choose the depth of partnership that fits your footprint. Every tier is staffed by the same registered clinical team.
Essential - Our Branding
From R49,500/ month
White-label helpline under Therapy On The Go branding. The fastest route to defensible duty-of-care coverage.
- White-label helpline under our brand
- Digital API & branded signposts
- Monthly aggregate reporting
- POPIA-aligned data agreement
Co-Branded - Enhanced
From R100,000/ month
Co-branded helpline with deeper integration across retail and digital, plus staff training to lift floor-level RG response.
- Co-branded helpline (your brand + ours)
- Hybrid retail and digital coverage
- Staff de-escalation & RG training
- Enhanced reporting & quarterly review
Custom - Full Private Label
Custom
A fully private-labelled clinical helpline under your brand only, with VIP and managed care, all features, and dedicated SLAs.
- Fully private-labelled under your brand
- VIP host integration & managed care
- All features, every channel
- Dedicated clinical lead & SLAs
Indicative pricing - final SLA scoped to your footprint.
Get started
Secure Your Platform's Compliance
Tell us about your operation. We will return a tailored SLA proposal - scope, integration tier, clinical SLAs, reporting cadence and pricing - under NDA.
- No player personal data is collected on this form.
- Operator and compliance enquiries only.
- Responses within two working days.
- National Gambling Act aligned
- HPCSA & SACSSP registered
- POPIA-compliant
- B-BBEE Level 1