Your brand, our care
Call answer scripts, hold messages, web touch-points and printed material aligned to your brand voice.
For operators
A white-label helpline for casinos, lotteries and betting brands
Responsible-play obligations are rising. A sticker-on-the-wall number does not meet the moment. We provide a white-label counselling line, staffed by qualified South African counsellors and branded to your operation.
Built for South Africa's licensed gambling operators and boards.
Real counsellors, not a queue
Trained South African counsellors. No outsourced overseas call centre. SA English plus other SA languages where rostered.
POPIA-aligned by design
Caller information is held under a clear, auditable data agreement. We never share personal data back to the operator.
Reporting that means something
Monthly aggregate dashboards: call volumes, presenting issues, time-of-day patterns, referral outcomes - no PII.
Regulator-ready evidence
Documentation suitable for the National Gambling Board, Provincial Gambling Boards, and internal responsible-play audits.
Multi-brand support
Operate several brands? One operational backbone, multiple front-of-house identities.
What operators get
A complete responsible-play helpline, end-to-end
- A dedicated 0800 number (or routed extension to ours), branded in your name
- Branded hold messages, IVR scripting and printed support material
- POPIA-aligned data agreement with clear scope of use
- Monthly aggregate, de-identified reporting suitable for regulators
- Quarterly clinical review with our lead counsellor
- Optional web-chat channels under your brand
- Audit-ready documentation for responsible-play obligations
- Multi-language counsellor rostering where commercially viable
Talk to us
Let's design the right helpline for your brand
Tell us about your operation. We'll come back with a tailored proposal - scope, SLAs, reporting and pricing.